Articles on: Settings

Configure AfterShip Support Access

Plans: All plans Platforms: All platforms

Overview



To better protect user data and privacy, you can now limit AfterShip employees’ access to your organization's data. You can decide whether you want AfterShip employees to log in to your accounts for troubleshooting or other issues.

Configure AfterShip support access



Go to your Organization settings in the AfterShip admin
Move to Security > AfterShip support access



Enabled

If Enabled, AfterShip employees will be able to log in to your account to review data during circumstances where their assistance is required to troubleshoot existing feature-related issues
AfterShip employees will only access your account when required after prior approvals
AfterShip employees will have to log in to the user account to review and help solve the problem

Disabled

If Disabled, AfterShip employees will not be able to log in to your account to review data during circumstances where their assistance is required to troubleshoot existing feature-related issues.
To access your account, AfterShip employees will first need to communicate with you, and obtain authorization to access your account in the Organization settings > Security

Updated on: 14/05/2024

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